Eric went on to state the store policy of the lifetime warranty in which he knew nothing of that because I had returned the damaged belt in Aug 2019 that was my 1 time lifetime replacement. Eric refunded the tensioner but failed to refund the purchase of the belt that had a lifetime warranty. On February 8 I went to Advance Auto in Midlothian Illinois 145 &Cicero Ave where I originally purchased the parts and spoke with a Manager Eric for a return. I was told to bring the parts back after installing them an I would be refunded. I have Been Buying Parts from advance auto for over 30 Years The Store i Have Been Dealing With For The Last !2 Years Used Be A Great Store (800 West 84th Ave Denver Co 80221 Store Number 3917 )Now The Service Is Very Bad I Am A Commercial Acct My Cus,Number Is 2395130 The Manager And The Old Manager Are The Worst The old Mng is actually the commercial parts Person And He Is The Worst Ones at This store Every time I Order a Parts He tells Me IT BE ON THE NEXT RUN Not the Case Sometimes 2 to 3 hours and then Sometimes The Next Day I Used To Do 3,000 dollars a week with this Store and Since I Can Not Get My Parts In A Timely Matter I Have Lost a Bunch of Business Do To The Wait.I can not Believe The District Mng would let this happen but they Do If Someone does Not Do something About the Service I Will Be Forced To Spread The Word That advance auto Does not Care about There Accts.and there Customers I Have Delt with These problems for over 3 Years and nothing has got Resolved Please Do Somethingįebruary 7,2020 I purchased a AC Belt and tensioner for my 2004 Chevy Tahoe because I already purchased the parts in Aug 2019 with a lifetime warranty but didn't have them off the vehicle.
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